Support
Unomed Support pricing
One package, every product. You book an hour quota with defined availability and a guaranteed response time, and spend it wherever you need it: Cloud PACS, Radiology Bridge, Connect or Flows. What the hours go to is your business.
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Support Standard
On request
per year
A fixed hour quota, standard SLA and prioritised handling. For practices that usually manage on their own.
Get in touch -
Support Priority
On request
per year
A larger quota, shorter response times and higher priority. For operations where an outage costs the whole day.
Get in touch -
Support Enterprise
On request
Service hours, on-call and on-site by agreement, quota calculated per customer.
Get in touch
Without a package
No included hours and no guaranteed response time. Support is still available; we bill the time it takes.
Scope
What is support and what is a project
Support keeps things running. Building things is something else and is quoted separately — otherwise setup work eats exactly the quota that was meant for the day something breaks.
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First level
support- user questions
- login and account
- basic configuration
- triage and reproduction
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Second level
support- technical product faults
- deeper analysis
- software fixes
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Project work
quoted separately- initial setup
- data migration
- connecting modalities
- building flows in Flows
Support, explained simply.
Does one package cover every Unomed product?
Yes. The quota belongs to you, not to a product. Whether the hours go to Cloud PACS, Radiology Bridge, Connect or Flows makes no difference.
What happens without a package?
Support is still available, but without a guaranteed response time and without prioritisation. We bill the time it takes.
What does not count as support?
Initial setup, data migration, connecting modalities and building flows in Flows are project work. They are quoted separately so they do not eat the quota.
What does a package cost?
Prices are fixed once the hour quota per tier is defined. Until then we give them on request.
Does support run through Unomed or through my partner?
If you work with a Unomed partner, they handle the first level. Technical product faults and software fixes always sit with Unomed.
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Find the right package
We look at how much support you realistically need.