Unomed Messenger
One channel in and out, one inbox for the team.
Chat encrypted, send imaging studies and documents, build and share your own forms. Whatever comes in, your team works on it together, and your patients need no app for it.
- Basic free forever
- No app for patients
- Data stays in Switzerland
Good morning. Could you send me the MRI images?
08:38Yes. The study and the report are on their way.
08:41Guest link sent The patient opens the same thread in her browser. No app, no account.
Partners
The problem
Four channels, and all of them end on one desk.
The referrer faxes, the patient writes on WhatsApp, the registration form comes in on paper, the images on a CD. Each channel works on its own. Together they make a working day that consists largely of searching and retyping.
-
Fax
It arrives, and then it sits on a pile. Who has read it and where it was filed, the pile does not know.
No record, no search
-
E-mail
Open in transit, limited in the attachment. An image series does not fit, a report often only just.
Not meant for patient data
-
WhatsApp
Fast, popular and the wrong place for a diagnosis. The messages sit on private devices and outside Switzerland.
Data leaves the practice
-
Paper form
Printed, filled in, scanned, retyped. Four steps for details the patient has known all along.
Someone types it out in the end
And all of it lands with one person. If they are away, it waits.
What you do with it
One tool, three counterparts.
The same interface for the team, for other professionals and for patients. What differs are the permissions, the route and what can be sent along with it.
-
In the team
The chat belongs to the practice.
One-to-one conversations, groups and channels per site, team or case. Encrypted, with roles and permissions, and with flags for anything that must not slip.
- Encrypted one-to-one and group chats
- Channels per site, team or case
- Roles and permissions
- Flags for anything that needs chasing
- Internal directory of team and patients
-
With professionals
A second opinion, faster.
The directory shows who is reachable on Unomed: colleagues, referrers, institutes and organisations. Write, attach the study, start a video call.
- Directory of professionals and organisations
- Second opinions and expert groups
- Send DICOM studies inside the conversation
- Video calls with medical professionals
-
With patients
Reachable, with no app required.
A link is enough. Documents, forms and the video consultation all run over the same protected route, in the browser, without anyone installing anything.
- Guest portal without an app and without an account
- Documents by conversation or by link
- Video consultation as a bookable module
- E-mail notice for new messages, switchable off
Team inbox
A conversation that does not hang on one person.
If the practice assistant is on holiday, someone else carries the conversation with the patient on. Conversations sit in the team's inbox, not on a device.
- The team sees the conversations it is responsible for.
- Take over, assign, carry on, even mid-thread.
- Flags mark whatever is waiting for an answer.
- Roles and permissions decide who sees which inbox.
- When someone leaves the practice, the thread stays.
- M. Kern Thank you, can I download the report … New
- Dr. A. Frei Also the prior images from 2024, please Follow up
- Practice intake Form received, 3 files T. Meier
Forms and intake
Your own form, without a developer.
Put together an intake or upload form yourself and send the link, or embed it on your website. It is filled in the browser, and whole folders can be uploaded.
Radiology intake
Drag files here
MR_knee_left.zip
412 DICOM files
-
Build the form
Assemble the fields by clicking: details, files, consents.
-
Share or embed the link
Send it to a patient or a referrer, or embed it on your own website.
-
Match what arrives
The submission lands in the inbox. Unomed suggests the matching person, you confirm, and everything sits in the patient archive.
- Uploads up to whole ZIP folders, DICOM included.
- Studies from the PACS run into the same inbox.
- Documents, images and DICOM open in the viewer, with no second piece of software.
Forms are a bookable module.
Guest portal
Your patients need no app.
You send a link, it opens in the browser, and the conversation still runs over the protected route. No account, no password, no download.
- The link goes out by e-mail, by SMS on request, straight from the conversation.
- Documents, images and imaging studies travel both ways.
- View only, or upload only, when no conversation is needed.
- For referrers who do not have Unomed yet, too.
Your practice has opened a secure chat for you.
Good afternoon Ms Kern, your report is ready.
Thank you. Can I download it right here?
Comparison
What the channels can do, and what they cannot.
Side by side, the way they are actually used in practices.
| What you need | Fax | WhatsApp & co. | Unomed Messenger | |
|---|---|---|---|---|
| Encrypted transmission | No | Only with an add-on | Yes | Yes |
| Data in Switzerland | Depends on the provider | Depends on the provider | No | Certified data centres |
| Delivery you can trace | Transmission report | No | Yes | Delivered and read |
| Patients reachable without an app | No | Yes | App required | Guest link in the browser |
| Send imaging studies (DICOM) | No | No | No | With a viewer on both sides |
| Your own form with upload | Paper | PDF to print out | No | Module, link to embed |
| Worked on as a team | One pile | Shared mailbox | One device | Team inbox |
| Roles and permissions | No | Depends on the mailbox | No | Yes |
| Reusable in a workflow | Retyping | Filed by hand | Retyping | Triggers a Flows flow |
The comparison refers to ordinary use in a practice. What counts in a given case is how the channel has been set up.
Working together
From the inbox into the practice system.
Messenger takes things in and sends them back. What lies in between is Unomed Flows's job: read out, match, write in.
- 01
Something arrives
A message, a form, a study from the PACS.
- 02
Flows processes it
Read out, matched to the right person, written into the practice system. After your approval.
- 03
The answer goes out
Encrypted, back to the referrer or the patient, in the same thread.
The patient directory can be kept in step with Flows as well. If something is missing, we will look into it. Much of the product goes back to customer requests.
Unomed runs on the primary system you already use, without an interface. See the supported systems
Voices from practice
What our users value most.
-
The secure exchange of X-ray images alone will make the work easier
Hirslanden Klinik Birshof
-
As the first practice software with a Unomed integration, we are making a clear commitment to modern, connected communication
Managing Director, Swiss Medical Record
-
With Unomed I finally have a direct, secure line to the physicians who refer to me
CEO medfit
-
Unomed's AI features make documentation easier, faster and more secure
Dipl. med. Evmorfia Pechlivanidou
Resident physician
-
Unomed is the ideal way to organise my sports teams
Berit Sportclinic
Security
Encrypted, and traceable afterwards.
A messenger for a practice has to do two things: protect the content and show what arrived when and with whom. One without the other is no help when it matters.
-
Nothing goes out without your approval
Unomed puts prepared messages and matches in front of you. What gets sent is what you send.
-
Certified Swiss data centres
Stored encrypted, compliant with the Swiss FADP and the GDPR, with no detour through other countries.
-
Roles and permissions
Who sees which conversations, inboxes and archives is decided by the practice, not by the device in someone's pocket.
-
Delivery you can evidence
Delivered and read sit on the thread. For the question that comes six months later, too.
Pricing
Connect Basic is free.
Forever, with no activation fee and no trial period. You start paying once your team grows past 25 people or the shared storage runs out.
Connect Basic
Free
-
25
Team members
-
1 GB
Shared cloud storage
It carries the secure messenger, the participant directory and the mobile app.
Forms and video consultation with patients are bookable modules, whichever package you are on.
Frequently asked questions about Unomed Messenger
Do my patients need an app?
No. They get a guest link by e-mail, by SMS on request, and open the conversation in the browser, without an account and without a download. Anyone who wants the app will find it for iOS and Android.
What is the team inbox?
Conversations sit with the team rather than with one person. Whoever is responsible sees the conversation, can take it over and carry it on. If someone is away, another person continues, without anything having to be forwarded.
Can we send imaging studies?
Yes, DICOM studies travel inside the conversation, and both sides open them in the viewer. The mobile app carries a DICOM viewer too. Anyone using Unomed Cloud PACS also shares studies straight from the archive.
What can the form do, and where does it run?
You assemble the fields yourself. The finished link can be sent out or embedded on your website. It is filled in the browser, and files up to whole ZIP folders travel with it, DICOM included. Forms are a bookable module.
How do I hear about a new message?
In the app and in the browser. On top of that, Unomed sends an e-mail if you want one. Anyone who does not can switch it off.
Does Messenger replace our practice system?
No. Unomed does not replace a practice management system. Messenger is the channel beside it, and whatever belongs in the practice system is written there by Unomed Flows, after your approval.
Can we reach referrers who do not have Unomed?
Yes, over the same guest link. Anyone working with you regularly usually opens an account afterwards. The free Basic package is enough for that.
Where is the data stored?
In certified Swiss data centres, encrypted and compliant with the Swiss FADP and the GDPR.
What does Unomed Messenger cost?
Connect Basic is free forever, for up to 25 team members and 1 GB of shared storage. Pro is CHF 5 per user per month and lifts both limits. Enterprise is on request. Forms and video consultation are modules.
We are missing a feature. What then?
Tell us. Part of what is in the product today came in as a customer request. We will tell you whether and how it can be done.
Getting started
Start with one channel.
Free forever, no activation fee, no integration required. Open an account, invite the team, write to the first referrer.